FAQ
General
What is a Digital Product Passport?
A DPP is a structured digital record attached to a physical product via QR code. It declares the product’s origin, materials, environmental impact, certifications, care instructions, and end-of-life information. The EU’s ESPR regulation requires DPPs for textile products placed on the EU market starting mid-2028.
Is Pasera free?
Yes. The Free plan covers full ESPR compliance — unlimited products, suppliers, and published DPPs, PEFCR scoring, cryptographically signed passports, and CSV import. The Pro plan (€199/mo) adds integrations, webhooks, sustainability & climate reports, customs documents, and priority support.
Do factories have to pay?
No. Factories use Pasera for free, always. There is no paid tier for the factory portal.
What categories does Pasera support?
Currently: Apparel, Footwear, Accessories, Home Textiles, Workwear, Sportswear, and Leather Goods. More categories (steel, batteries, furniture, electronics) are planned as the EU rolls out ESPR requirements per category.
Products & Materials
Do material percentages have to add up to 100%?
Yes. Each product’s materials must sum to exactly 100%. If your product contains materials not in the dropdown, contact us to add them.
What happens if I don’t know the exact material composition?
You can create the product with approximate percentages and update later. The PEFCR score will be estimated using whatever data you provide.
Can I import products from my e-commerce platform?
Yes. Connect your Shopify or WooCommerce store via Integrations to sync products automatically. Products are matched by SKU — duplicates are skipped. You can also use CSV bulk import.
Suppliers & Factories
How do I invite a factory that doesn’t use Pasera?
Go to Suppliers > Invite supplier and enter their email. They’ll receive an invitation to create a free Pasera account. You can start creating batches and sending requests immediately — the factory can fill their data when they’re ready.
Can a factory work with multiple brands?
Yes. Factories see requests from all their brand partners in a single inbox. Product data is reused across brands — register once, fill once.
What are sub-suppliers?
Sub-suppliers are your factory’s upstream partners — fabric mills (Tier 2), yarn spinners (Tier 3), etc. When a brand sends a DPP request, sub-suppliers automatically receive their own request for their portion of the data.
DPPs & QR Codes
Where does the QR code link to?
Each QR code links to a public consumer page at p.pasera.app/p/{gtin}/{serial}. This page shows the full product passport — materials, environmental impact, certificates, care instructions, and more.
What format are QR codes?
SVG. They scale to any size without losing quality, making them suitable for both digital use and print (hang tags, packaging, labels).
Can I customize the QR code appearance?
QR codes include the Pasera mark in the center by default. Custom branding options are available on the Pro plan.
Is the consumer page mobile-friendly?
Yes. The consumer page is optimized for mobile screens and loads in under 1 second globally.
Environmental Impact
How is the PEFCR score calculated?
Pasera follows the PEFCR for Apparel & Footwear v3.1 methodology. The score includes six lifecycle stages: materials, energy, water, transport, waste, and chemicals. See PEFCR Methodology for the full calculation.
What’s the difference between primary and secondary data?
Primary data is actual measurements from the factory (energy meter readings, real water usage). Secondary data is industry-average values used when primary data isn’t available. Primary data produces more accurate and usually better scores. See Data Quality.
What does “better/worse than average” mean?
The category average for textile apparel is approximately 8.1 kgCO2e per unit (based on a ~250g cotton garment using secondary data). Products scoring below this are better than average.
Security & Data
How is my data stored?
All data is stored in EU-compatible infrastructure on Cloudflare’s global network. Data is encrypted at rest and in transit. Each organization’s data is strictly isolated — no cross-tenant access.
Can I export my data?
Yes. Published DPPs can be exported as CSV from the DPPs page (click Export CSV). QR codes are downloadable as SVG. Individual batch sustainability reports can be saved as PDF. All data is also available through the API in JSON format.
Who can see my product data?
Only members of your organization can see your products, batches, and supplier details. The only public data is the consumer page — and it only shows what’s required for the DPP (materials, environmental impact, care instructions).
Factory Portal
Can factories fill forms without internet?
Yes. The factory portal works offline. If a factory worker loses connectivity while filling a DPP request, their progress is saved locally on the device. When connectivity returns, changes are automatically synced to the server. If someone else updated the data while they were offline, Pasera merges the changes field-by-field so nothing is lost.
What languages does the factory portal support?
English, Mandarin (中文), Vietnamese (Tiếng Việt), Bengali (বাংলা), Turkish (Türkçe), and Hindi (हिन्दी). These cover 90%+ of the textile supply chain workforce. Select your language from the sidebar.
How does the factory inbox work?
The inbox works like an email client. New requests appear bold with a blue dot. Overdue requests show a red warning. Submitted requests auto-archive after 7 days, or you can manually archive them. A badge on the sidebar shows how many unread requests you have.
What happens when a brand requests changes?
You’ll see an orange “Changes requested” badge in your inbox and a yellow banner at the top of the request with the brand’s feedback. The form reopens for editing — make the changes and resubmit.
Reports & Compliance
Can I generate sustainability reports?
Yes. For published batches, click Report on the batch detail page. This opens a print-optimized sustainability report with the full PEFCR breakdown, materials composition, factory data, and QR code. Save as PDF from your browser.
Will Pasera integrate with the EU DPP registry?
When the EU publishes a registry API (expected before the 2028 textile deadline), Pasera will integrate. Our DPP data is already stored in JSON-LD format with GS1 GTIN identifiers — the building blocks the registry will require. We’re monitoring CIRPASS-2 deliverables for the latest timeline.
Are certificate expiry alerts automatic?
Yes. Pasera checks certificate expiry dates daily. Factory contacts and connected brand admins receive email warnings 30 days before expiry. Certificates expiring within 90 days are also flagged in the UI.